Refund Policy

At GocShop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund policy. This Refund Policy outlines the terms and conditions for requesting refunds on eligible products.

**1. Eligibility for Refunds:**
- To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 30 days from the date of delivery.
- The item(s) must be unused, in their original condition, and returned in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
- Certain products may be exempt from refunds due to hygiene reasons, perishable nature, or other restrictions. Please review the product description for any specific refund limitations.

**2. Refund Process:**
- To request a refund, please contact our customer support team at [contact email or phone number] and provide the following information:
- Order number
- Reason for the refund request
- Details of the item(s) being returned
- Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

**3. Return Shipping:**
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance for high-value items to ensure that your return is received safely.

**4. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- We may require photographic evidence of the damage or defect to expedite the resolution process.

**5. Exceptions:**
- Refunds may be subject to additional terms and conditions for certain products or promotions. Any such exceptions will be clearly communicated at the time of purchase.